Support represenative
Speak to a Support Representative online
Our support representatives are available to speak with online to assist you with an questions or problems you may be having. We currently offer online chat through the use of a free online telephone service called skype.
Below are the details about skype and how to install the program to be able to contact a representative online.
Skype - FREE Telephone Calls
In the interests on bringing you the best service and communication we request that you please establish a FREE account at Skype.
What is Skype?
Skype is a FREE telephone computer application. With the aid of a microphone and speakers Skype allows you to make phone calls through your computer to other Skype users for FREE any time of day, any day of the week, anywhere in the world.
System Requirements
- A broadband Internet connection
- A microphone
- Speakers
- Skype Software (FREE)
Download Skype from www.skype.com
When the download has finished, the Skype Setup Wizard will appear and guide you through the rest of the installation.
The installation is self-explanatory. Accept the terms of service, and click "next". Skype should begin to install - it should take no less than 10 seconds.
Depending on what version you have downloaded, it will give you the choice to install a toolbar for Internet explorer. This is not essential, and is your own choice. After the installation wizard has finished, there should hopefully be a new icon on your desktop.
Upon running Skype for the first time, you will be confronted with a login dialogue box. This is where you will enter your Skype login details. If you do not have an account, just click "Don't have a Skype name" underneath the Username field.
This will cause another dialogue box to appear, with several more fields; asking you for your name, you’re desired Skype name, and your desired password.
After filling these out, and accepting the terms and conditions, click next. Another dialogue box pops up asking for your current email address and your Country and city. After filling out the desired fields, hit "Sign in" and you should be signed in.
After you have successfully signed in for the first time, a "Getting Started" guide will appear. This guide will help you to configure your microphone and speakers so that optimum performance can be achieved.
Following the on-screen instructions, you should not encounter any problems.
To test your set-up, go to the main Skype window. In the contacts section, there should be one (1) contact, the Skype test call. By calling this number (double clicking) you can listen to what your microphone sounds like, and what to expect from a call.
Once you are satisfied with your sound, the set-up is complete. You can now easily access Skype and use it to make calls anytime, without having to pay a cent.
Please add the following Support People to your contacts list
- Australia
Tony Summers
Skype ID: Tony Summers (fxglobalaustralia)
One of our friendly team will then contact you shortly.